We want you to be happy with every Sly Designs product. If something isn’t right, here’s how returns work.
Returns
You can return most items within 30 days of delivery for a refund, as long as they are unused and in their original packaging.
To start a return, email support@sly-designs.com with your order number and the item you’d like to return. We’ll reply with the return address. Please don’t send items back without contacting us first.
You pay the return shipping, unless the item arrived damaged, defective or not what you ordered. We recommend a tracked shipping method for returns, because we can’t refund an item that doesn’t reach us.
Items that can’t be returned
- Card decks and card packs that have been opened or unsealed
- Props that have been used or performed with
- Personalized, custom or made-to-order items
- Coin bags or rolls that have been opened or whose seal is broken
- Gift cards and downloadable or digital content
Magic depends on its secret. Once a method has been revealed, the item can’t be resold as new, which is why opened and used items are final sale.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, including shipping, and we’ll cover any return postage.
Refunds
Once we receive and check your return, we’ll email you and refund the item price to your original payment method (card, Apple Pay, Google Pay, PayPal or Venmo) within 5 business days. Your bank may take a few more days to show it. Original shipping charges aren’t refunded unless the return is because of our mistake.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Questions
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